Service delays – working to improve our support.
To handle the thousands of increased test bookings, we have introduced automated messaging on our switchboard to direct callers to a Frequently Asked Questions guide for travel testing on our Covid-19 test webpages. We have also increased our call centre support team capacity.
Our postal/courier partners have also encountered issues with the increased test kit deliveries. Although their service quality is outside of our direct control, we are liaising closely with them to return to prompt and reliable service.
We very much regret any difficulties customers have experienced and assure you of our continued commitment to supporting your lab testing needs.